Banking Without the "Surprise" Fees: What You Need to Know

8 steps to get the lowest mortgage rate

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Have you ever been charged a fee just for calling to ask about your balance? Or hit with a "service fee" that you didn't see coming? Federal regulators (the CFPB) are currently cracking down on these "junk fees," and we couldn't be happier about it.

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At MSL Federal Credit Union, we believe in transparency. Here is our promise to you:

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• No Pay-to-Play Customer Service: You should never be charged a fee just to speak with a human or get basic information about your own account.

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• Fair Overdraft Practices: We follow strict NCUA guidelines. If you accidentally overdraw your account, we aim to be transparent and helpful, not predatory. We offer tools to help you monitor your balance in real-time to avoid NSF (Non-Sufficient Funds) fees altogether.

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• Transparent Disclosures: We don't hide our fee schedule in 20 pages of fine print. If there is a cost associated with a service, we tell you upfront.